The Techline is the central point of contact for all problems/issues relating to technology within the District including telephone (except MACs), hardware/software, AS400 and network.
The Techline utilizes an Automatic Call Distribution (ACD) that manages the flow of calls coming into the Techline. Calls remain in a queue until they are routed to the next available Analyst on a first-come, first-served basis.
The Techline also utilizes a call tracking and management system that records and tracks all problems/issues through a central database system. Problems/issues that cannot be resolved on the initial call are transferred to the appropriate second level support person for resolution.
You may create an automatic trouble ticket by clicking this link for IncidentIQ . Choose Help Desk Trouble Tickets from the main menu. This tool will automatically enter your ticket into the work order system and send you an email confirmation.
Techline Number is 447-HELP (4357)
Techline Hours of Operation
7:30 AM - 4:30 PM Monday through Friday (except District-observed holidays)
When calling the Techline, please have the following information available for the Techline Analyst. This will help the Analyst in assisting you as efficiently and effectively as possible.
Location (school, site, etc.)
Nature of problem/issue (PC, network, Email, telephone, AS400, etc.)
How long you have had the problem/issue
Are you getting an error message? If so, what is it?