Frequently Asked Questions

  • Here are some of the most frequently asked questions regarding technology-related issues.

    Computer and Peripherals

    Q: Can I install a personal software package on my District PC?
    A: No.  Only local administrators can install software on your District PC.  Call the Techline and open up a ticket if you require software to be installed on your PC.

    Q: Can I purchase a printer and install it on my computer?
    A: You may purchase a printer but must have it installed by a technician.  Call the Techline and open a ticket.

    Network

    Q: Will my network password ever change?
    A: Only if you change it voluntarily.  You have to initiate it.  See Changing Your Network Password - 2000, XP

    Q: Can I access my files from any computer in the District?
    A: Yes, provided the computer you are using is physically connected to the network and you are logged on as yourself.

    E-mail

    Q: Can I check e-mail from any computer in the District?
    A: Yes, provided the computer you are using is on the network and you are logged on as yourself. Open Internet Explorer and go to the following web page http://lrsdcas.lrsd.org

    Q: Can I check my voicemail from home?
    A: Yes, you can check your voicemail from any phone outside the District. You can call 447-1290 from outside the district's phone system See the Voicemail Quick Reference Guide for instructions on how to do this.

    Telephones

    Q: How do I get a longer phone cord for my phone?
    A: The District does not provide long phone cords but you may purchase them from any retailer that carries them.

    Q: Can the Techline tell me my voicemail password?
    A: No. The Techline does not have access to current voicemail passwords.  They can only reset them to your 7 digit phone number. E.g 447-####

    Q: Can I check my voicemail from home?
    A: Yes, you can check your voicemail from any phone outside the District. You can call 447-1290 from outside the district's phone system See the Voicemail Quick Reference Guide for instructions on how to do this.

    Q: Who handles Move, Add, Change (MAC) forms for the phones?
    A: Only your Principal, Secretary, Media Specialist, or Director may authorize a MAC form.

    Q. How do I request service for my phone issues?
    A. Access the Web Site Faq.lrsd.org/helpdesk and fill in the requested information or contact the Helpdesk at 447-HELP (4357)